GovAssist (“we,” “us,” or “our”) is pleased to welcome you to (our “Site”). Our Site allows you to: (a) obtain end-to-end assistance to help you increase your chances to receive approval on your application and/or Electronic Entry Permit/Travel Authorization to The United States of America (USA); (b) interact with us and our Site; (c) connect with customer support resources for our Concierge Services, and (d) sign up to be a part of our Affiliate Program. These Terms and Conditions (the “Terms and Conditions”) govern your use of this Site, and your agreement is a condition precedent to using this Site. Please read these Terms and Conditions carefully before proceeding.
BY USING THIS SITE, YOU AGREE, WITHOUT LIMITATION OR QUALIFICATION, TO BE BOUND BY THESE TERMS AND CONDITIONS, TO WHICH WE RESERVE THE RIGHT TO MAKE CHANGES FROM TIME TO TIME, CONSISTENT WITH APPLICABLE LAW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE.
PLEASE BE AWARE THAT THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVE YOUR RIGHT TO A COURT HEARING AND JURY TRIAL.
You must be at least 18 years old or be of the consenting legal age in your country of origin and be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties herein in order to access this Site and purchase services and/or products from us. Individuals under the age of 18 or who are not of the consenting legal age in their country of origin, are not eligible to use this Site and may not submit any personal information to us. By using this Site, you hereby represent and warrant that you are at least 18 years old and that you are legally able to enter into any and all purchase agreements with us and our partners, vendors, agents, and service providers.
We will post a notification on this Site in the event of any material changes to these Terms and Conditions. Such changes, whether in the form of modifications, additions, or deletions, shall be effective when specified in the relevant notification or, if the change is immaterial, immediately upon appearing on this Site. Please check these Terms and Conditions periodically for changes. Your continued use of this Site following our posting of any changes to these Terms and Conditions means that you accept those changes.
You may browse this Site and all associated content, including, without limitation, any articles or recommendations that we may share, solely for your personal use and enjoyment. This Site or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
To access parts of this Site or some of the resources it offers, you may be asked to provide certain, sometimes personal, information. It is a condition of your use of this Site that all the information you provide on this Site is correct, current, and complete.
You agree not to use any device, software, or routine to interfere with the proper functioning of this Site. In using this Site, you may not:
Additionally, you are prohibited from violating or attempting to violate any security features of this Site, including, without limitation:
By accessing our Site and/or using any of the products or services offered on our Site, you agree to, acknowledge, and represent as follows:
When accessing this Site, you agree to obey the law and to respect the intellectual property rights of others. You agree that you shall be solely responsible for any violations of any relevant laws and for any infringement of third-party rights caused by any User Content (defined below) that you provide or transmit to us.
As between you and us, all content on this Site, including text, hidden text within our source code, trademarks, Concierge Service, Software, photos, video, images, graphics, music, audio-visual content, podcasts, recordings, sound, or any other digital media, is owned by us and /or our licensors and is subject to protection by patent, copyright, trademark, or other proprietary rights. In addition, the entire contents of this Site are copyrighted as a collective work under the United States copyright laws, and we own the copyright in the selection, coordination, arrangement, and enhancement of such content.
All trademarks, trade names, trade dress, logos, and service marks (collectively, the “Trademarks”) appearing on this Site are the property of their respective owners, including, in some instances, us and/or our partner companies. Nothing contained on this Site or these Terms and Conditions serves to grant you, by implication or otherwise, a license or right to use any of the Trademarks or copyrights owned by us or by any third party.
Except as expressly provided herein, you may not modify, create derivative works, copy, redistribute, reproduce, publish, transmit, display, commercialize, or in any other way exploit any content or material from this Site without the express written permission from us and, if applicable, the respective copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material.
You agree that we have the right, but not the obligation, to monitor, suspend, terminate, edit, disclose, refuse to post, or remove at any time, for any reason in our sole discretion, any material, content, and/or activity anywhere on this Site. Notwithstanding this right, we do not and cannot review all materials submitted to this Site. If notified, we may investigate an allegation that content transmitted to us is in violation of these Terms and Conditions and determine whether to have the communication removed. However, we are under no obligation to remove content and assume no responsibility or liability arising from or relating to any actions or content transmitted by or between you or any third party within or outside of this Site, including, but not limited to, any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained therein.
We may, in appropriate circumstances and at our sole discretion, terminate the access of users who infringe or otherwise violate the rights of others. If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, you may notify us by providing the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. sec. 512):
Please send the written communication to our copyright agent by e-mail AND by U.S. Mail to:
252 Calle Degetau
San Juan, PR 00915
Attn: DMCA Agent
E-mail Subject: “DMCA Request”
You are, and shall remain, solely responsible for the content of any materials, including suggestions, ideas, feedback, comments, notes, drawings, photographs, concepts, blog posts, articles, or other information or communications (collectively “User Content”) you transmit to us via this Site, the Internet, email, or otherwise. User Content shall be and remain your property. You hereby grant to us and our affiliates, the royalty-free, perpetual, irrevocable, worldwide, transferable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, assign, commercialize, sub-license, perform, and display User Content and to incorporate any User Content in other works in any form, media, or technology now known or later developed.
We will not be required to treat any User Content as confidential, and we may use User Content in our business (including, without limitation, for services, products or advertising) or for any other purpose without incurring any liability for royalties or any other consideration of any kind. Subject to existing laws, you waive any moral rights that you may have in any User Content.
We may provide links and pointers to Internet sites maintained by others (“Third-Party Sites”) that may be located in different countries and that may subject to different regulatory and other legal requirements. We have not reviewed all of the Third-Party Sites linked to this Site and are not responsible for the content, products, or services offered on such Third-Party Sites, including, but not limited to, any advertising, order processing, and fulfillment, or payment terms related to such Third-Party Sites. Access to participating retailers does not constitute an endorsement by us or any of our subsidiaries or affiliates of any retailers, or the content or services offered by them. We have no responsibility or liability for these Third-Party Sites’ independent policies or actions and are not responsible for the privacy practices of such Third-Party Sites or retailers. Complaints, claims, concerns, or questions regarding Third-Party Sites should be directed to the applicable third party.
While we may provide links and locations of third parties who sell products or services online, we cannot control the completion or validity of the transactions of such third parties or the content of their Third-Party Sites; you access them at your own risk. However, we seek to protect the integrity of this Site and the links placed upon it. We, therefore, welcome any feedback on not only our own Site but also Third-Party Sites and retailers we link to and/or identify on our Site (e.g., if a specific link does not work).
If we provide links to social media platforms, such as Facebook or Twitter, and you choose to visit those websites through our links, please note that the personal information you post, transmit, or otherwise make available on those websites may be viewed by the general public. We do not control any content information, including, without limitation, User Content, made available on social media pages and are not responsible for any third-party use of any information, including, without limitation, PII, that you have posted, transmitted, or otherwise made available there.
We will not be liable if, for any reason, all or part of this Site is ever unavailable. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site, including, without limitation, the products and services made available on the Site, (or any part thereof) with or without notice. We undertake no obligation to update, amend, or clarify information on this Site, except as required by law. No specified update or refresh date applied on this Site should be taken to indicate that all information on the Site has been modified or updated. Please remember when reviewing information on this Site that such information may not represent the complete information available on a subject. In addition, subsequent events or changes in circumstances may cause existing information on this Site to become inaccurate or incomplete.
On occasion, information on this Site may contain errors, including, without limitation, typographical errors, inaccuracies, or omissions related to special offers, product and service availability, product promotion, pricing information, service, and product descriptions, or product shipping charges and transit times. We reserve the right to, at any time without prior notice, correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate (including after you have submitted your order).
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE, AND ANY PRODUCTS OR SERVICES MADE AVAILABLE ON THE SITE, IS AT YOUR SOLE RISK. THIS SITE, INCLUDING THE PRODUCTS AND SERVICES MADE AVAILABLE ON AND THROUGH THE SITE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SITE, INCLUDING, THE PRODUCTS AND SERVICES MADE AVAILABLE ON AND THROUGH THE SITE, WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, UNFAILINGLY SECURE, OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SITE OR SUCH PRODUCTS OR SERVICES WILL BE ACCURATE OR RELIABLE, THAT THE QUALITY OF ANY INFORMATION OR MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE SITE OR SUCH PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS, AND THAT ANY ERRORS IN THE SITE OR SUCH PRODUCTS OR SERVICES WILL BE CORRECTED. YOU FURTHER ACKNOWLEDGE AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE OR SUCH PRODUCTS OR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE SITE OR SUCH PRODUCTS OR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. WE DO NOT CONTROL OR ENDORSE ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN THE SITE OR SUCH PRODUCTS OR SERVICES, AND, THEREFORE, WE SPECIFICALLY DISCLAIM ANY LIABILITY WITH REGARD TO ANY ACTIONS RESULTING FROM YOUR PARTICIPATION. WE ALSO DISCLAIM THAT WE ARE IN ANY WAY AFFILIATED WITH THE UNITED STATES GOVERNMENT OR ANY OF ITS AGENCIES. WE ALSO DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE OR SUCH PRODUCTS OR SERVICES. WE DO NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, SERVICES, PRODUCTS (INCLUDING ANY CONCIERGE SERVICE) INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE FREE OF VIRUSES, CONTAMINATION, DESTRUCTIVE FEATURES OR OTHER HARMFUL COMPONENTS. YOUR SOLE REMEDY AGAINST US FOR DISSATISFACTION WITH THE SITE OR SUCH PRODUCTS OR SERVICES PROVIDED OR MADE AVAILABLE TO YOU ON THE SITE IS TO STOP USING THE SITE OR SUCH PRODUCTS OR SERVICES, AS APPLICABLE. THE FOREGOING LIMITATION OF RELIEF IS AN ESSENTIAL PART OF THE BARGAIN BETWEEN YOU AND US UNDER THESE TERMS. NOTE THAT SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE LENGTH OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE AND OUR LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, OFFICERS, AND DIRECTORS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE REASONABLE FORESEEABLE), RESULTING FROM (I) THE USE OR THE INABILITY TO USE THE SITE, OR ANY PRODUCTS OR SERVICES MADE AVAILABLE ON THE SITE; (II) ANY ACTION YOU TAKE BASED ON THE INFORMATION YOU RECEIVE IN, THROUGH OR FROM THE SITE (INCLUDING PRODUCTS AND SERVICES MADE AVAILABLE ON THE SITE), (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) THE IMPROPER AUTHORIZATION FOR THE PRODUCTS AND/OR SERVICES OFFERED ON THE SITE BY SOMEONE CLAIMING SUCH AUTHORITY; OR (V) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE.
IN NO EVENT SHALL THE COLLECTIVE LIABILITY OF US AND OUR LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, OFFICERS, AND DIRECTORS TO OR THROUGH YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT OR TORT EXCEED $600.00.
You agree to indemnify, defend, and hold harmless, us, our affiliates, our subsidiaries, and each of our and their respective shareholders, members, managers, directors, officers, employees, personnel, agents, successors and assigns (collectively, the “GovAssist Parties”) from and against any and all claims, allegations, demands, actions, causes of action, lawsuits, investigations, and proceedings (including any and all liability, damages, costs, expenses (including reasonable attorneys’ fees), settlements, fines, penalties and losses of any kind or nature whatsoever resulting from any of the foregoing) arising out of or in connection with: (i) your violation of these Terms and Conditions or other documents incorporated herein by reference; (ii) your use of the Site, and/or any products or services made available on the Site; (iii) your violation of another person’s rights; (iv) your violation of applicable law; or (v) any claim related to your User Content, including a claim that your User Content caused damage to another person. This indemnification obligation will continue after you stop using the Site and/or our products or services made available on the Site. In addition, you release the GovAssist Parties from all claims, demands, actions, or suits in connection with your User Content, including any liability related to the GovAssist Parties’ use or non-use of your User Content, claims for defamation, invasion of privacy, right of publicity, emotional distress or economic loss.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you at your expense, and you shall not in any event settle or otherwise dispose of any matter without our prior written consent.
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms and Conditions, for any failure or delay in our performance under these Terms and Conditions when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, hurricanes, cyclones, tornadoes, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), restraints or delays affecting carriers, inability to obtain or delay in obtaining adequate or suitable supplies, breakdown of materials or telecommunications, or power outage.
We may send you responses or notices by e-mail, posting to this Site, or written communication sent by U.S. Postal Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Unless expressly stated otherwise in these terms, any notices you provide to us shall be given by postal mail to:
252 Calle Degetau
San Juan, PR 00915
Any notices provided by either party by postal mail shall be deemed given three (3) days after the date of mailing if mailed from within the Continental US. International postal mail will be deemed given at minimum, ten (10) days after the date of mailing.
These Terms and Conditions and your use of this Site shall be governed by and construed for both substantive and procedural purposes in accordance with the laws of the Commonwealth of Puerto Rico, USA, without giving effect to any principles of any choice or conflict of law provision or rule that would cause the laws of any jurisdiction other than those of the District of San Juan to apply.
Any cause of action or claim you may have with respect to this Site (including, but not limited to, the purchase of any products and/or services) must be commenced within one (1) year after the claim or cause of action arises.
Any dispute relating in any way to your visit to this Site shall be submitted to confidential arbitration in The Commonwealth of Puerto Rico, USA, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court, and you consent to jurisdiction and venue in such courts. Arbitration under these Terms and Conditions shall be conducted under the rules then prevailing of the American Arbitration Association in accordance with its Commercial Arbitration Rules and before a single arbitrator.
Ultimately, the selected arbitrator must have expertise in the subject matter of the dispute. The expenses of the arbitration charged by the arbitrator shall be borne by the prevailing party or otherwise as appropriately allocated between the parties to the arbitration by the arbitrator in his or her discretion. However, in every other regard, each party shall pay for and bear its own costs and legal fees, costs, and expenses. The arbitration shall be completed within one hundred twenty (120) days of either giving notice or filing a demand to arbitrate with the American Arbitration Association (whichever shall first occur).
The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction in the Commonwealth of Puerto Rico, USA. The testimony, evidence, ruling, and all documentation regarding any arbitration shall be considered confidential information. Neither party may use, disclose, or divulge any such information unless otherwise required by law.
To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise. You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR WE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER USERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one (1) person’s claims and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. By your use of this site, you affirm your accordance and agreement with the aforementioned waiver.
This Site is controlled and operated by GovAssist, LLC from our offices in the United States of America, and the content, services, products, and incentives we may provide from time to time on and through the Site are intended to comply with U.S. state and federal laws and regulations. We make no representation that any of the materials or the services to which you have been given access are available or appropriate for use in other locations. Those who access or use this Site from other jurisdictions do so at their own choice and are responsible for compliance with local law. If you are a non-U.S.-based user, be advised that other countries may have laws or regulatory requirements that differ from those in the U.S. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to you; all other provisions of these Terms and Conditions will remain in full force and effect.
Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N. 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. We may be contacted via e-mail at [email protected]
Refers to any identified or identifiable natural person, whose personal data is processed by GovAssist, LLC (the controller responsible for the processing).
Is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Is any freely given, specific, informed and unambiguous indication of the data subject/user`s wishes by which he or she, by a statement or by specific affirmative action, signifies agreement to the processing of personal data relating to him or her.
We or our service providers may collect Personal Data and data that does not specifically identify you when you use our Websites or services. In this section, we explain what types of Personal Information we may collect about consumers. The Personal Information collected depends on the type of interaction we have with a consumer (such as calling, or visiting our Websites), the types of products a consumer considers or purchases, and what information GovAssist, LLC’ customers choose to share with us. This section includes all the information that we may collect about consumers, but we will rarely collect all of these types of information about any single individual. GovAssist, LLC potentially collects the following categories of information about consumers, some of which may be collected or maintained in a manner such that it can be considered Personal Information:
Identifiers: Examples of the types of identifiers that GovAssist, LLC may collect include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses (“IP addresses”), email addresses, account numbers, Social Security numbers, driver’s license numbers, passport numbers, and other government identification numbers.
Other Types of Information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, education, employment, financial information including bank account, credit card, and debit card numbers. It also includes additional information provided to GovAssist, LLC directly by you, such as when you complete a questionnaire, answer a survey, or receive a consultation. This category includes information identified as Personal Information in California Civil Code Section 1798.80(e) that is not otherwise categorized.
Characteristics Protected Under Some Laws: Examples of the types of characteristics that GovAssist, LLC may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.
Internet Information: Examples of the types of internet or other electronic network activity information that GovAssist, LLC may collect includes browsing history, search history, information about the device the consumer is using to access our Websites or applications, and information regarding a consumer’s interaction with GovAssist, LLC or our partners’ websites, applications, or advertisements. We may also collect information from visitors to our Websites such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, GovAssist, LLC may also collect information, including about how you interact with that email.
Geolocation Information: GovAssist, LLC may collect information about where a consumer resides or is otherwise located.
Audio and visual information: GovAssist, LLC may make audio recordings of calls with consumers. We may make visual recordings of consumers when they visit our premises or when consumers agree that GovAssist, LLC may take their photograph or videotape them. We may also collect visual images of consumers when they are provided to us in connection with a product, such as when they are submitted as part of a trademark order. We do not collect thermal or olfactory information.
Professional and Employment-Related Information: Examples of the types of professional and employment-related information GovAssist, LLC may collect includes information about professional status and affiliations, employment history, and employment status requested by your application.
We do not collect biometric or education information that is maintained by an educational institution or party acting on an educational institution’s behalf. We also do not collect inferences about consumers, although as described below, we may internally create inferences based on the information that we do collect.
We may collect Personal Data from you when you purchase our products or services, register to use our services, register to become an affiliate, or otherwise communicate with us. The Personal Data that we collect through our Websites may include, but is not limited to, your first and last name, mailing address, email address, phone number, payment card information, and any information contained in your communications with us.
We may collect information about you from the independent professionals with whom you may schedule a consult with through our Legal Review service or other product offerings. An example of the type of information that we may receive from these professionals includes the fact that a consult has occurred. While we cannot control which or what information the Lawyers may share with us, GovAssist does not intend to collect any information from lawyers where the collection would result in a waiver of the lawyer-client privilege.
We may automatically collect information about your use of our Websites and services, such as the Websites you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to our services, the time and date of access, and other information that may not personally identify you. We track this information using cookies, small text files, or other technologies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect information about that user’s visit to our Websites or use our services and keep a record of the user’s preferences when visiting our Websites or using our services, both on an individual and aggregate basis.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session until you delete them, while session cookies expire when you close your browser. You may be able to refuse or delete cookies using the appropriate settings on your browser. However, if you refuse or delete cookies, you may not be able to use the full functionality of our Websites or services. If you use another browser or device, you may need to review the settings for that browser or device to refuse or delete cookies on that browser or device.
We may also work with third parties that collect information about your use of the Websites and other websites or applications over time for non-advertising purposes. We use Google Analytics and other third-party services to monitor and improve the performance of our Websites. For more information about how Google Analytics collects and uses information when you visit our Websites, please visit www.google.com/policies/privacy/partners. You can learn how to opt-out of our website’s cookies at any time by using the link below:
We use the Personal Data you provide to us for the following purposes:
We may also use any Personal Data you provide to us when registering for our services on our Websites or purchasing a product on our Websites to advertise or market other products or services that we think may be of interest to you.
We implement security measures designed to protect your information from unauthorized access. Where needed, your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
If you are located in the European Union (“EU”), this section provides information regarding your rights, and GovAssist, LLC’s responsibilities, and additional information regarding the processing of your personal data.
GovAssist, LLC processes personal data of persons in the EU based on the lawful basis outlined below.
Where multiple bases are provided, the basis that GovAssist, LLC relies on for any particular processing will be context dependent.
Purpose of Processing
(Described in the section above entitled “How We Use the Information We Collect About Consumers.”)
|Legal Basis for Processing|
|Providing Products and Services||Performance of Contract, Consent, Legitimate Interest|
|Meeting Legal Requirements||Compliance with Legal Obligation|
|Marketing||Consent, Legitimate Interest|
|Product Development||Legitimate Interest|
|Operational Purposes||Consent, Legitimate Interest, Compliance with Legal Obligations|
|Sharing with Business Partners||Performance of Contract, Consent|
|Financial Reporting and Other Internal Uses||Legitimate Interest|
|Business Transfers||Legitimate Interest, Compliance with Legal Obligation|
If you are located in the EU, you have the following rights with respect to how GovAssist, LLC processes your personal data.
If you are located in the EU, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about GovAssist, LLC’s processing of your personal data. You may make an objection or raise any other concerns by contacting Customer Support at [email protected] or 1-844-396-8472.
While we hope that GovAssist, LLC can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding GovAssist, LLC’s handling of your personal data with the Information Commissioner’s Office, the UK’s independent Data Protection Authority. Their contact information is:
Information Commissioner’s Office
+44 1625 545 700
GovAssist is responsible for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf.
With respect to personal data received or transferred, GovAssist, LLC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim
Under certain conditions, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Our Websites and our services are not directed to anyone under the age of 18. We do not knowingly collect or solicit information from anyone under the age of 18 or allow anyone under the age of 18 to sign up for the service and/or fill out an application.
Parents may wish to arrange for travel requirements for their minor child. We will process these applications with the same security measures used for all our services. In this instance, the data is gathered & collected from the parent/guardian and not from the minor.
In the event that we learn that we have gathered Personal Data from anyone under the age of 13, we will promptly delete such Personal Data. If you are the parent of a child who is younger than 13 years old, and you have provided us with Personal Data about your child with relation to our travel services and want to ensure that it has been deleted, please contact us at [email protected]
You may review, update, or request modification of any Personal Data that you have provided to us through our Websites or services by contacting us using the contact information provided below.
We retain your personal data for the duration of the customer relationship, if any. We also retain your personal data for 12 consecutive months after our last interaction with you.
We adhere to the DAA’s Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info/choices to learn more about interest-based advertising and how to opt-out of this form of advertising on your web browser by companies participating in the Digital Advertising Alliance (“DAA”). If you use a different browser, erase cookies from your browser, or use a different mobile device, you may need to renew your “opt-out” choices. If you choose to opt-out of receiving interest-based ads, you will continue to see advertisements on websites serving interest-based ads; however, these advertisements will not be tailored to your interests.
If you are a resident of California, note that we have previously indicated that we do not sell, rent, share or trade your Personal Data. However, the law requires us to notify you that you may have certain additional rights with respect to the processing of your Personal Data. You may have the right to request that we delete any of your Personal Data. You also have the right to opt-out of the sale* of your Personal Data. To exercise this right, please use the following link: https://contact.GovAssist.com and select the “Do Not Sell my Personal Information” from the Select Topic Dropdown menu.
You also have the right to request that we disclose to you the following information:
You have the right to know the categories of Personal Data that we may sell or disclose for a business purpose. We disclose all information, including all Personal Data that we collect, to the individual associated with that data. We have identified these categories below:
Categories of Personal Data We May Collect (*Please note that we do not sell, rent, trade or share Personal Data as indicated above.)
Categories of Personal Data that We May Disclose For a Business Purpose:
Information regarding your interactions with websites, applications, or advertisements;
You also have the right not to be discriminated against for exercising any of the rights identified in this section. To exercise any of the rights identified in this section, please use the contact information provided below.
If you visit our Websites or use our services from locations outside of the United States, please be aware that the information you provide to us through your use of our Websites or our services may be transferred to and processed in countries other than the country from which you viewed our Websites or used our services, including the United States. These countries may not offer equivalent protection for your Personal Data as those available in the country from which you accessed our Websites or used our services. The method we use to transfer Personal Data from the EU to the US is through the form they fill out and transfer it to our server.
If you visit our Websites or use our services from the European Economic Area (“EEA”), please note that you may have additional rights with respect to the processing of your Personal Data. You may have the right to request that we provide you with access to your Personal Data. You may also have the right to request that we correct any errors relating to your Personal Data, that we erase your Personal Data, that we restrict the processing of your Personal Data, and that we provide you with a copy of your Personal Data in a structured, machine-readable format. You may also have the right to request that we provide your Personal Data to another organization.
In most instances, we process Personal Data with the data subject’s consent. We obtain your consent to process your Personal Data when you file an application. In addition to obtaining your consent to process your Personal Data, we also may process such information to provide our services to you. We may also process Personal Data where required to do so by applicable law or where it is in our legitimate interest to do so and such interests are not overridden by the data subject’s data protection rights. Our legitimate interests may include acting on your behalf to assist in the completion of your applications as you have contracted us to do, improving and developing new products and services, fighting fraud, and protecting our business interests and rights. You have the right to object to our processing of your Personal Data on the basis of our legitimate interests or to withdraw your consent to our processing of your Personal Data.
To exercise your rights, please submit a request using the contact information provided below. Please note that in some instances, we may be required by the applicable law to restrict our disclosure of your Personal Information or to retain your Personal Information after you have requested that we delete it. In such instances, we will comply with the applicable legal requirements.
If you have concerns relating to the processing of your Personal Data, please let us know using the contact information provided below. If we are unable to resolve your concerns, you have the right to file a complaint with the data protection authority where you live, work, or where you believe a breach of applicable law may have occurred.
We do not use automatic decision-making (i.e., making decisions solely by automated means without any human involvement) or profiling (i.e., automated processing of personal information to evaluate certain aspects of an individual).
In the event that we experience a personal data breach, we will notify you and pertinent agencies of this incident in accordance with applicable legal requirements.
e-visa.us.com is owned and operated by a private agency that is not affiliated and/or enforced by the United States Department of State (US DOS), the United States Department of Homeland Security (US DHS), the United States Citizenship & Immigration Services (USCIS), or any other United States governmental agency. We are a private, internet-based travel technology service provider dedicated to helping individuals travel to the United States.
We provide our customers with consulting services and complete support for analysis of your eligibility and assistance with the preparation of the necessary documentation to enter the United States. Our team identifies issues and if necessary, helps you fix your data and documents to forward your immigration application with accuracy. After that, you choose the best option for your situation and then submit your application accordingly.
Neither e-visa.us.com nor its staff claim to have any special knowledge of immigration law or procedure. Aside from our regular channels, in some cases, we may offer online consulting through Skype/Zoom/WhatsApp/SMS or similar as part of our service. We are not a law firm and, therefore, we will not confer any legal advice. You can also obtain an immigration application form through the Government’s website directly at travel.state.gov or at uscis.gov, as well as any other government-directed link.
By paying for and using our private services you confirm that you acknowledge the above statements, that you have reviewed and understand our Terms, Privacy and our Refund Policies and that you have read and understand this Legal Disclaimer.
The Visa policy of the United States deals with the requirements which a foreign national wishing to enter the United States must meet to obtain a visa, which is a permit to travel to, enter, and remain in the United States. Visitors to the United States must obtain a visa from one of the United States diplomatic missions unless they come from one of the visa-exempt countries or Visa Waiver Program countries. The same rules apply to Puerto Rico and the United States’ Virgin Islands, while different rules apply to the rest of US territories namely, Guam, Northern Mariana Islands, and American Samoa.
The Electronic System for Travel Authorization is an automated system used to determine the eligibility of visitors to travel to the United States under the Visa Waiver Program (VWP) and whether such travel poses any law enforcement or security risk. The US VISA Authorization System performs checks against law enforcement databases. All travelers seeking admission to the United States are required to obtain an Electronic Entry Permit using this system prior to being granted boarding.
If your US visa travel authorization application is approved, it establishes that you are eligible to travel, but does NOT establish that you are admissible to enter the United States. Upon arrival to the United States, you will be inspected by a Border Officer at a port of entry who may determine that you are inadmissible for any reason under American law. A determination that you are not eligible for US travel authorization does NOT preclude you from applying for a VISA to travel to the United States.
All information provided by you, or on your behalf by a designated third party, must be true and correct. A US VISA or an Electronic Travel Authorization may be revoked at any time and for any reason, such as new information influencing eligibility. You may be subject to administrative or criminal penalties if you knowingly and willfully make a materially false, fictitious, or fraudulent statement or representation in an Electronic Entry Permit or in a VISA application submitted by you or on your behalf.
As previously stated, GovAssist, e-visa.us.com, or any of its affiliates and/or divisions are not affiliated with the United States Department of State (US DOS), the United States Department of Homeland Security (US DHS), the United States Citizenship & Immigration Services (USCIS) or any other United States’ governmental agency. We are not a law firm, we do not provide legal advice, and we are not a substitute for an attorney.
Listed purchase prices for Visa application services do NOT include any government application fee, filing or medical exam and biometrics fees. However, Electronic Entry Permit application services do INCLUDE the government fees. Once again, our private services are provided for a fee, without including any application filing, medical, biometric, or any other govt. fees which will be charged by the U.S Government and are not refundable.
The US VISA applications completed using our services on this site are available as blank forms for free on some US government websites. If you do not wish to utilize our services for your US Visa or your Electronic Entry Permit, you may apply directly at uscis.gov travel.state.gov or at esta.cbp.dhs.gov.
By paying for and using our private services you confirm that you acknowledge the above statements, that you have reviewed and understand our Terms, Privacy, and our Refund Policies, and that you have read and understand this Legal Disclaimer.
Please read this policy carefully. This is the Return and Refund Policy of https://evisa.us.com. At GovAssist LLC dba https://evisa.us.com (we/our) It is our aim to make sure all our customers (you/your) are completely satisfied with our service. In the event you are not satisfied for any reason, we provide a refund policy which is effective PRIOR to the approval and submission of your Electronic Entry Permit or your application to the United States Department of State. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute acceptance of this policy and waiver of your right to a refund from that point onwards.
Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.
Please note that this policy does not apply to government fees remitted to the US Department of State or other pertinent Governmental agencies, which are non-refundable and not an item that we have any control over. By the use of our services, you agree and understand that we are not related or affiliated in any way to the United States Government or any of its departments or agencies and that we are a private, internet-based travel service provider dedicated to helping individuals travel to the United States of America.
Refunds PRIOR to the approval and submission of your application to the United States’ Government must be requested by emailing [email protected] The Subject line must read: “Refund Request” or “Refund Request”, depending on the service you have applied for. Your refund request email MUST include the following information:
Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 1-7 business days based on your financial institution’s policies and your statement’s billing cycle. If 10 days have passed and your refund is not reflecting in your account, please contact our Billing Department to assist you further.
If you are unsure whether your application is submitted properly, please contact us immediately for support at [email protected] If you properly submit a refund request to us, be assured that YOU WILL RECEIVE YOUR REFUND. Please allow the above indicated time of one (1) – seven (7) business days for any refund to be processed.